FREQUENTLY ASKED QUESTIONS
We've answered some of the most frequently asked questions below. If you have questions or concerns that are not addressed below, please contact us. We'd love to help. Call our customer service team at 1-800-536-9353.
Full details on our 90-day money-back guarantee can be found here: http://www.naturalwellbeing.com/nwb/guarantee
We have several international warehouses to best service our customers, depending upon their region. Our warehouses are conveniently located in the USA (California, Georgia), Canada (Toronto, Vancouver) and UK.
Standard shipping is estimated at 2-9 business days (not guaranteed). We have expedited shipping options available as well. More detail for each shipping method can be found on here: http://www.naturalwellbeing.com/nwb/shipping
All shipping option details are explained on our site here: http://www.naturalwellbeing.com/nwb/shipping . When it comes to low-weight shipping for residential customers, consider the efficient, economical UPS SurePost® service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. UPS SurePost® service reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations.
You can contact us immediately to request cancellation or changes to your order and we will do our best to accommodate your requests, however, this cannot be guaranteed. Our warehouse staff work quickly and efficiently to ensure your order is processed immediately.
Our ingredients are sourced globally from suppliers who must meet our stringent vendor qualifications and rigorous GMP standards, including the highest quality of purity and safety.
Our products are manufactured in the USA and Canada in GMP-certified facilities.
Yes, we have a clinical study completed on Hair Essentials. The results of this study can be viewed here: http://www.hairessentials.com/he/clinical-study-b.
Dietary supplements are regulated by the FDA, however, unlike drugs, they do not require pre-market FDA approval. Our manufacturing facilities are FDA-registered.
Because our business practices are entered into and executed in the USA, and the majority of our business is carried out in the USA, we bill in USD.
Yes. To apply for a wholesale account, please fill out our online wholesale inquiry form here: http://www.naturalwellbeing.com/nwb/wholesale. Our wholesale division will review and follow up with you.
Yes. Our reviews are 100% legitimate, from verified customers. All reviews are handled by an external, unrelated third-party to ensure no bias.
To change your Subscription, including frequency of shipments or which products you would like, simply login to your account and click "My Staywell Auto Delivery" and revise your account settings as desired. You can also contact our customer service team for any changes you wish to make and we would be happy to assist.
If you've received an additional package, this indicates that you have subscribed to the Staywell Auto Delivery Program. You can login to your account to make changes to your Subscription at any time, or call our customer service team for assistance.
If you're taking any medications (prescription or over-the-counter), or have any health condition, always consult with your physician before taking any dietary supplements.