Stay Well Auto Delivery Frequently Asked Questions
1) What is Stay Well Auto Delivery?
Stay Well Auto Delivery is a service we developed for you to help keep you healthy without the hassle of reordering. The program is flexible so that you can tailor it to your lifestyle. You tell us what items and how often you would like them shipped when you are checking out NaturalWellbeing.com, then we ship you your items automatically. The best part is that you’ll save 10-40% off on each Auto Deliver order!
You always have complete control over your Stay Well orders, and we send you order reminder emails ten days before we place Stay Well Auto Delivery orders. You can change your delivery frequency and quantity in the ‘My Stay Well Auto Delivery’ account section of our site. Changes to orders can be made anytime within 24 hours of the next scheduled shipment date, and you can cancel at any time.
2) How do I join Stay Well Auto Delivery?
Joining Stay Well Auto Delivery is easy; it can be done while browsing on the product page or while reviewing items in the shopping cart. To join, simply select the Stay Well Auto Delivery option for your desired Natural Wellbeing products, select your preferred shipment frequency, and check out as normal.
3) What will happen after I join Stay Well Auto Delivery?
After you join Stay Well Auto Delivery service, you will receive an email confirming your subscription. This email will include a link to access ‘My Stay Well Auto Delivery’ where you can manage your future orders, subscription items and Stay Well Auto Delivery account information.
We will place your Stay Well Auto Delivery orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each Stay Well Auto Delivery order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your Stay Well Auto Delivery account, such as if your product is discontinued, if you cancel your subscription, or confirmation when an order places successfully.
4) How do I make changes to My Stay Well Auto Delivery deliveries?
Once you’ve joined, Stay Well Auto Delivery is easy to manage. You can change your next order date, skip an order, change your selected frequency or cancel a subscription by visiting ‘My Stay Well Auto Delivery’ located in Natural Wellbeing’s ‘My Account’ section. Please allow up to 24 hours for modifications or cancellations to be processed.
5) How do I make changes to My Stay Well Auto Delivery account’s information?
To review or modify your Stay Well Auto Delivery account information, please visit ‘My Stay Well Auto Delivery’ located in the ‘My Account’ section of NaturalWellbeing.com. You can change your shipping address, billing address, or payment information for an individual order or at the subscription item level, which will affect all future orders. You can also change the email reminder timing or the delivery frequency.
6) What is the difference between the ‘My Next Order’ and ‘My Auto Delivery items’ tabs?
The ‘My Next Order’ tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Stay Well Auto Delivery if the items have the same order date, shipping address, billing address, and payment information.
The ‘My Auto Delivery items’ tab displays individual Stay Well Auto Delivery items and all associated details for that individual subscription including next order date, delivery frequency, quantity, shipping address, billing address, and payment information. Individual Stay Well Auto Delivery items can all have different account information or you can make the account information the same for all subscription items.
If you have any other questions please call (800) 536-9353
or email firstname.lastname@example.org